Diploma of Information Technology Network Support Professional

Diploma of Information Technology

A role that may be available for those who have a keen interest in computer networks is the Diploma of Information Technology Network Support Professional.
Like support officers and computer technicians, network professionals tend to users’ queries and requests regarding company network operations. Sometimes communication is done online or over the telephone. Network support workers will diagnose and troubleshoot problems until they are solved.

They might also analyze a company’s current network systems and recommend hardware or software upgrades where appropriate.

This role consists mainly of customer service, user training, and user support. Network support professionals must have exceptional communication and interpersonal skills in Diploma of Information Technology. Other parts may require programming skills from intermediate to expert. For example, some workers might be required to code new network programs or fix existing ones to meet business requirements.

Job Outlook reports that the average computer network professional makes around $2,021 per workweek. This is more than the $1,460 average for all jobs in Australia. You can find work in all parts of Australia, primarily New South Wales and Victoria.

Pursue a higher-level qualification

Apart from launching your IT career, the Certificate IV in Information Technology equips you with all the necessary skills and knowledge to pursue higher-level qualifications (or a more targeted educational path in ICT).

For example, Certificate IV holders may choose to go on to the Diploma of Information Technology. This allows them to develop further their server solutions, web development, and IT support skills. A Certificate IV in Information Technology provides a solid but not overwhelming understanding of the ICT industry’s roles, expectations, and responsibilities. It can also provide the foundations for further exploration.

Students can get a better idea of what industry they want to specialize in by reviewing the certificate’s industry overview. This qualification covers a broad range of skills and expertise. It includes, but is not limited to, networking, databases, web design, and a business strategy. These diverse fields can help people choose a specific profession and guide them on their education path towards the required qualifications.

They may decide to take a cybersecurity course or explore more business-oriented areas such as data science.

Are you ready to start your ICT career?

A Certificate 4 in Information Technology can be a significant first step if you want to start your IT career.

The Australian Institute of ICT currently offers a Certificate IV (Information Technology). This course covers programming, support, and ICT practices. It also includes cybersecurity, networks, and databases. Learn the essential skills ICT professionals need while exploring the most popular IT fields.

The best part is that the course can be completed entirely online. This allows you to study at your own pace and according to your schedule.

What does the reopening of Australia’s borders mean for IT hiring?

Australia has struggled to fill the ever-growing tech skills gap since it closed its borders during COVID-19. This country used to attract over 100,000 skilled migrants yearly, many of which were headed for ICT jobs. However, such closures almost stopped the flow of talent – until the recent reopening of borders.

What can the current tech sector in Australia expect to see shortly when it comes to recruiting new talent?

Below, we discuss the effects of reopening borders on ICT skills hiring and how training programs such as AIICT can be used to address the shortage.

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